Frequently Asked Questions
Questions about your setup or order? Start here. For help, email info@saigonskateboards.com.
About Saigon Skateboards
Where are you based?
Saigon Skateboards is an independent company based in Vietnam, shaped by Italian craftsmanship and British customer-service standards.
Choosing your fingerboard
What is a fingerboard?
A fingerboard is a miniature skateboard ridden with your fingers. Riders practise tricks and build lines using miniature ramps, rails and other obstacles.
What is the difference between a deck and a complete setup?
A deck is the board itself. A complete setup includes the components needed to ride. Check each product description and selected option for exactly what is included.
Which deck width should I choose?
Choose based on comfort and riding preference. Wider decks give your fingers more room; narrower decks feel more compact. Compare the listing's measurements with a setup you enjoy, or email us for help choosing.
Will these trucks and wheels fit my deck?
Compatibility depends on the components. Check deck width, truck axle width, mounting details and wheel compatibility. Send us the product names and your existing setup if you need help checking a combination.
How do I know what comes with a product?
Read the description and selected variant carefully. Props or other parts in a photograph are not necessarily included. Contact us before ordering if anything is unclear.
How should I care for my fingerboard?
Keep it dry, remove dust gently and use the correct tool for adjustments. Avoid overtightening small screws and follow the component maker's care instructions.
Ordering
Can you help me choose a setup?
Email us with your budget, preferred deck width and any parts you already own. Include product names or links to the options you are considering.
Can I change my order?
Contact us as soon as possible with your order number and requested change. Please wait for confirmation before assuming the change has been made.
Shipping and delivery
Where do orders ship from?
Orders ship from Vietnam.
Do you offer international shipping?
Our shipping policy provides for worldwide shipping from Vietnam. Enter your address at checkout to see available options. If no option appears, contact us with your destination and the items you would like to order.
How long does processing take?
Our current shipping policy lists processing and dispatch within 1–3 business days, Monday to Friday. Custom or large orders may take longer. Processing time is separate from delivery time.
How much does shipping cost?
The final shipping cost is calculated at checkout based on your destination and package details. Published estimates are a guide, not a confirmed quote for your order.
When will my order arrive?
Delivery estimates vary by destination and service. They are not guaranteed arrival dates. Carrier or customs delays can affect delivery.
Will I receive tracking?
Our shipping policy states that a tracking number is provided for every order. Email us with your order number if you need help finding your tracking details.
What if my package is delayed, lost or damaged?
Email info@saigonskateboards.com with your order number and tracking details. For damage, include photographs of the packaging and affected items.
Order issues and returns
What if an item is wrong, damaged or defective?
Inspect your order when it arrives and contact us promptly. Include your order number, a description of the problem and clear photographs.
How do I ask about a return or exchange?
Contact saigonskateboards@gmail.com, the return contact listed in our refund policy. Include your order number and reason for the request. Review the store's refund policy for applicable conditions and request instructions before sending an item back.
Still need help?
Email info@saigonskateboards.com. Include your order number for order enquiries, or product names and setup details for product advice.